Privacy Policy

At Office Supply Services, we value our customers’ trust and respect your privacy. The following includes general information about our privacy policy.

We collect and store limited personal and company information that you give us when you, register on our website, complete an employment application, request a catalog, place an order, enroll in a promotional or rewards program, call us, or send us a letter or e–mail. This information may include your name, mailing address, e–mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. If you respond to a contest, we will ask you to verify that you are old enough to participate. If you apply to open an account we may ask for company or personal information that will be used only for the purpose it was collected.

How we use and share information

We use the information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, and notify you about new services or special promotional programs. We will never sell your e-mail info to another party.
We share your information within the OSS family and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, printing houses, consultants and advisors) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to any third party, and we allow its use only for the purposes for which it was disclosed. Personal and company information may be transferred in connection with a business transition, such as a merger, acquisition, insolvency, or asset sale involving any business or asset to which the information pertains. We may share your name and mailing address if required.

Special information for OfficeSupplyServices.com/OSS.com shoppers

If you shop with us online, we use third–party advertising technology to help us improve our marketing efforts. This technology uses non–personally identifiable information about your visits to officesupplyservices.com® and the sites upon which we advertise.  You will always be given an opportunity to opt-out of any of our e-mails and the easy to follow instructions are contained therein.  You may also choose to opt-in to our email list by following the appropriate link on each page.
We do not seek to collect personal credit information through our web site.
For your convenience, our website may contain links to the sites of affiliates, manufacturers, and other companies. Please keep in mind that these sites are not under our control and we are not responsible for the privacy practices of the companies that run them. If you shop on one of these sites, we encourage you to locate and familiarize yourself with the applicable privacy policy.

How to let us know about your preferences

Office Supply Services provides customers with marketing and promotional materials via e–mail, mail, telemarketing, and fax. If you’d prefer not to receive these materials, let us know using the instructions included in the following Q & A:
Q. How can I contact Office Supply Services?
A. You may contact us using any of the following options:

• Send an e–mail to us at oss@ossone.com
• Call us toll–free at 800–248-0525 or locally @ 704-786-4677
• Fax us at 704-786-0440
• Write to us at Office Supply Services Marketing Dept., 2139 Supply Court NW, Concord NC 28027

Q. I don’t want to receive marketing materials. What should I do?
A. To remove your name from our marketing lists, please follow the instructions noted below.

• E–mail – Click on the “unsubscribe link” located in all of our promotional e–mails (Requests to opt out of promotional e–mails will be honored within 10 business days.)
• Postal Mail, Fax and Telephone – Call, write, or send an e–mail to OSS, using the contact information provided above.

When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided to OSS even if it is no longer current, including:

• All e–mail addresses
• All telephone numbers
• All names and addresses, including city, state, and zip code

You may continue to receive direct mail or catalog mailings after you have asked us not to send them. This can occur due to timing delays in updating applicable computer systems or due to incorrect, out of date or duplicate contact information. If that happens to you, call us.

Accessing and amending personal information

It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us in one of the ways provided above.

Our approach to security

We maintain reasonable physical, technical, and procedural measures to limit access of information to authorized individuals with appropriate purposes.

Policy changes

OSS may change its privacy policy or practices from time to time. We will post the most current version of our privacy policy online at www.officesupplyservices.com/privacy.
Effective Date: January 1, 2006